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Registration Policy
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Our registration policy is based on reasonableness and not only considers any unforeseen circumstances that you may face after registration, but also our financial commitments and costs incurred based on your registration. We will make our best efforts to assist you with substitution or cancellation if required, on terms, conditions and options outlined below.
Substitution: After registration, if you are unable to attend the seminar, your registration is fully transferable (by substitution) to another person in your organization. Please notify us as soon as possible (not less than 2 days before the Seminar) with the substitute individual’s name and contact information, including email address, so that we may make changes in the list of delegates and prepare the new delegate badge. In order to substitute, a notice of substitution must be received in writing (email is acceptable – please include “REGISTRATION SUBSTITUTION/CHANGE” in the subject line and email to contact@justalk.ca).
Cancellation and Limitations: In order to cancel, a notice of cancellation must be received in writing (email is acceptable – please include “REGISTRATION CANCELLATION/CHANGE” in the subject line and email to contact@justalk.ca). All refund requests received 11 or more business days prior to the Seminar will receive a refund less a 25% administrative fee to cover our payment gateway fees and administrative time costs. Notice of cancellation received within 8 – 10 business days prior to the Seminar will receive a refund less 50%. We regret that cancellations within 7 days of the event cannot be refunded, as we would have already incurred costs for the registrant’s attendance and lunch/coffee arrangements.
Donation Option: You may opt to cancel and donate any due refund amount to the account of Jus Talk Collective (which is a not-for-profit project) facilitated by SNA Toronto. You may send us an email to contact@justalk.ca indicating your willingness to donate any due refund, which will then be included in the list of donations received towards the project.
Refund Processing: If you have cancelled, in advance of the cancellation deadlines, and you have not opted to donate the refund, you may expect a refund by cheque to be processed within 30 business days after we receive your notice. We will confirm receipt of your notice by email.
Please email our seminar project team for any further information or assistance: contact@justalk.ca